EyeChat
admin March 7th, 2007
Our new Online Support System (EYEchat) enables eye care practices to
monitor prospective patients visiting their websites and engage them in
a real time chat to answer any immediate questions. You will now have
the ability to provide real-time customer service to your website
visitors.
This chat tool enables practices to see who is on the web
site and then initiate a conversation. Complete with audio files a
prospective patient will be prompted by not only the chat window but by
audio prompts as well. Only a few lines of code need to be included in
your site to integrate this live chat tool into your web site. This
tool is relatively hassle free and simply involves someone monitoring
the site while doing other tasks.
The first step in attracting patients is good customer service and a
commitment to their needs. This tool has critical first engagement
impact and can be used to simply gather contact information of LASIK
shoppers or to invite them in for a consult. In today's competitive
refractive environment sometimes you have to go the extra distance to
prove your practice is the most professional. This tool will not only
help you attract more patients but will inevitably create a more
professional approach to customer service from the point of impact.
Benefits:
• Initiates a contact with prospective patients.
• Monitors web traffic and provides customer service options for patients.
• Assists with scheduling consults.
• Displays a commitment to modern technology.
• Assists in conversion of patients.
• Enables real-time answers to questions
• Maximizes staff efficiency and increases overall practice productivity.
Features:
• Unlimited Chat Operators
• Real Time Chat Sessions
• Real Time Visitor Traffic Monitor
• Multiple Chat Requests
• Customized logo and availability images
• Operator-to-Operator Chat session
• "Party is typing" Notification
• Capture Visitor Data
• Save chat logs
• View Printer Friendly Conversation
• Colour Coded Avalability Status
• Operator Console Monitor
• See Which Operators are Online
• Remote Administration
• Sound Request Alert